We offer the following range of shipping methods for you to choose from. 

The prices are quoted in New Zealand Dollars. 

 

Terminology:

• Business days are Monday to Friday and exclude holidays and public holidays
• Dispatched order is when the the product is shipped. You will know this because you will receive a shipping notification email.

 

Our standard shipping rates are as follows:

• New Zealand orders incur a shipping rate that is dictated at the checkout

 

Our Standard shipping delivery estimates are as follows:

New Zealand dispatched orders take an estimated 1-4 business days tracked via New Zealand Couriers. These are generally targeted for Overnight Delivery. Please email kiaora@tuturongoamaori.co.nz if your parcel hasn't arrived four business days after dispatch for metro deliveries, rural addresses may take longer 

Delivery is made by New Zealand Couriers.  Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we may be unable to change these details once the order has been placed.  We will not take responsibility for any orders that go missing due to incorrect delivery information provided by you. Delivery to rural addresses may take longer in some areas. 

 

TRACKING:

We use New Zealand Couriers, your tracking number will be emailed to you. If the number is not yet working, wait one business day as the courier company can sometimes take time to process the scan.

IMPORTANT: If you select the untracked shipping method and the parcel goes missing or the parcel is lost during shipment. You will not be able to claim on the parcel contents or the shipping cost for that parcel. Use the untracked shipping method at your own risk.

 

CUSTOMS AND DUTY CHARGES (Only applies to international orders)

Custom and Duty charges are country specific and are a legal obligation. You may not always get caught for customs as it is up to the discretion of your local customs office and how they operate. You may order two packages from Tutu Rongoa Maori for the same value and one may get charged customs while the other one may not.

 This is generally how the customs process works:

• Parcel enters the destination country and the declared value is over the country’s set dollar value threshold for the particular type of items.
• Customs will hold the parcel for clearance and contact you via post, phone or email to pay a fee (this fee is usually a percentage of the order)
• Sometimes Customs will ask you for more information about the parcel items. If this happens then please download your ‘order invoice’ which is found at the bottom of your ‘order confirmation email’. Once you have downloaded the invoice, send it to the customs contact person.
• Once the fee has been paid customs will release the package which will be delivered to you.

Please be aware that customs charges are outside of our control and may be charged on international orders. If you do happen to get charged custom and duty charges and you decide to not pay the charges the items will be sent back to us. When we receive the items back you will be charged a restocking fee of $12 NZDS and you will not be refunded the cost of shipping. Custom charges and duty charges are the responsibility of the customer and they will not be refunded or covered byTutu Rongoa Maori. By ordering items from Tutu Rongoa Maori you agree that payment of custom charges, duty charges and the restocking fee are your responsibility. Thank you for your understanding.

 

DISCLAIMER:

• If you select the untracked shipping method and the parcel goes missing or the parcel is lost during shipment. You will not be able to claim on the parcel contents or the shipping cost for that parcel. Use the untracked shipping method at your own risk.
• Please be aware of New Zealand Public Holiday closures that affect our work and dispatch hours. 
• Estimated shipping times as mentioned above can be delayed when we have a promotion happening.
• Delays occur around busy shopping periods such as Christmas and Easter, or with new product launches. Because of the influx of orders coming through our system at this time plus closure on public holidays, it can take us an extra 2 days to process. Please be patient and we assure you that you will get your order as fast as possible!
• Sale periods can sometimes result in your order being dispatched a day or two after you order the product. Please be aware that the delivery estimates are based on dispatched order status.

 

Why am I being charged in New Zealand Dollars?

Our bank account can only receive New Zealand Dollars. When browsing the website, your local currency will be shown automatically for your convenience - but during the payment process you will be charged in NZD. Your credit card company will convert this, and you will see the final charge in your local currency on your statement.